Can I change my shipping address?
If you wish to make changes in your shipping information, you need to contact our Customer Support immediately in order for us to be able to help you in the best possible way. Please note that it is not possible to change your shipping information if the package has already been dispatched from our warehouse. Since the package tends to leave our warehouse shortly after we receive your order, it would be optimal for you to contact us within one hour of placing the order in order to make sure the changes are made. Unfortunately, no order changes can be made after 09:00 CET on weekdays, since the package will be dispatched by then. If you need to make changes to your shipping address after the package has been dispatched, you can contact your carrier (such as UPS, TNT, DHL) in order for them to help you.
How long does it take for the product to be dispatched?
If an order is placed before 09:00 CET on a weekday, the product will be dispatched the same day. If the order is placed after 09:00 CET on a weekday or on a weekend, the product will be dispatched next coming weekday after 09:00 CET.
How long does the shipping take?
The delivery time varies depending on the delivery destination. The delivery time in Europe is normally 1-5 weekdays, whilst it can take up to 1-2 additional days if the order is placed outside of Europe. If you need to receive the product within 48 hours or less,ZAD of Sweden offers express delivery for an additional fee. If the order is placed outside of Europe, shipping will take 1-3 additional days. If you need to receive your product quickly, we offer express delivery for only €9 at the checkout.
My order is a gift. Can you make sure there is no invoice in the package?
The packages do not include invoices, only a delivery note. In addition, all of the products come in gift boxes, so they can be sent directly to the gift recipient.
Which suppliers are in charge of the product shipping?
Depending on which country you live in, the shipping suppliers can vary. Examples of shipping suppliers that might be in charge in your country are UPS, DHL or TNT.